Volunteer Schedule & Roles:

SCHEDULE:

You can view the volunteer schedule for Friday, December 6 and Saturday, December 7. While we tried to keep folks in the roles they signed up for, we did have to move some people around to make sure we had coverage.

VOLUNTEER ROLES:

You will receive more detailed instructions on your role when you arrive, but here is a brief overview of the various volunteer roles.

• Box Office:

  • Direct attendees to the correct line depending on whether or not they already have tickets.

  • Check-in attendees who already tickets by scanning their tickets, checking their printed tickets, or check their tickets on their phones.

  • For attendees who don’t have tickets, direct them in registering on their phones by scanning a QR code or register them by collecting their name and email.

  • Assist TJ, the Box Office Manager, as needed.

• Door Greeter:

  • Welcome attendees to the event and distribute one program book or map per group. You may give groups multiples, but our quantities are limited.

  • Encourage attendees to scan the QR code on our welcome sign to view our digital program book.

• Welcome Table:

  • Welcome attendees to the event and answer simple questions, such as helping with wayfinding.

  • Sell raffle tickets by cash and credit cards.

  • Monitor Handmade Arcade’s donation jar.

  • Collect names and emails for our email list.

• Raffle Tables:

  • Sell raffle tickets via cash and credit card.

  • Monitor items on display for raffle.

  • If volunteering Friday night, direct attendees to the Friday-only raffle basket in the lobby. This raffle is exclusive to Friday night and will be announced at 7 PM for the winner to take home.

  • Friday night attendees can also purchase tickets for the regular raffle inside Halls B & C.

• Floater & Vendor Assistance:

  • We ask vendors ahead of time if they are going to be alone on Saturday so we can watch their booths for a bit while they take short breaks. We will let you know which makers to check-in on throughout your shift.

  • If you are watching a vendor’s table, establish with them how they plan to be gone. You should not be required to watch a table longer than 30 minutes or past your shift time.

  • You are not permitted to sell on behalf of the maker. You will only watch their table and let shoppers know that the vendor will return shortly.

Booth Map & Key

Food & Breaks:

• Concessions will be open during the Friday Night Preview Party from 5:00 - 7:30 PM.

• Concessions will be open on Saturday from 7:00 AM - 6:00 PM.

• Breakfast items, lunch, beverages, and snacks will be available for purchase.

• During busy times, the line can get long. Please plan your meals accordingly.

• Our Volunteer Break Room is right outside of the main doors and labeled “Staff and Volunteers” only. It is stocked with bottles of water and snacks.

Restrooms & Water Fountains:

• Restrooms are located outside the hall in the lobby and in the back of Halls B & C near concessions.

• There is a water fountain against the back wall.

Accessibility:

• You can view accessibility information on our HOLIDAY MARKET FAQs.

• If you have accessibility needs, please let the Volunteer Coordinator or any Handmade Arcade staff know so we can best support you.

• The Convention Center floor is concrete and can be unforgiving. Please wear comfortable shoes.

• The temperature in the halls can fluctuate, so we recommend wearing layers.

Security Plan:

• Volunteers will have a high-level safety plan on the back of your lanyards.

• Please review our full safety & security plan at this link.

Check-Out:

• Please make sure you check-out with Jasmine, our Volunteer Coordinator, at the end of your shift to turn in your lanyard and apron.

• When you check-out, Jasmine will also give you your complimentary raffle tickets. We appreciate you volunteering!